Owners rarely see their business the way customers do. Our trained shoppers visit, call or order as ordinary customers and report exactly what happened, so you can fix problems before they cost you.
What we do
- Store, showroom and branch visits
- Phone and online enquiry audits
- Pricing, billing and discount compliance
- Staff behaviour and product knowledge
- Franchise and dealer compliance checks
When people come to us
- Sales are falling at one branch
- Customer complaints keep repeating
- You suspect off-bill sales or overcharging
- You are expanding through franchises
What you receive
Visit-by-visit reports with scores, observations and, where lawful, photographs and receipts.
Questions
Will my staff know?
No. Shoppers behave as ordinary customers, which is the point.
Can you cover many outlets?
Yes. Share the list and we will plan visits across locations.
Is my case kept confidential?
Yes. Your identity, what you tell us and what we find are shared only with you, or with whoever you name in writing.
Surveillance and observation
Polygraph test
Employee verification